Customer FAQs

What am I providing boodleAI when I authorize my social networks?

boodleAI is only collecting profile data and friends (network) data when you authorize boodleAI. boodleAI will never access your account or post to your social feeds without your permission. boodleAI collects this data for the sole purpose of informing our recommendations algorithms. boodleAI does not share, sell, or disclose your personal data with anyone.

What happens to my data when I close my boodleAI account?

Your data belongs to you. Any data you provide boodleAI via your social authentications or via the user interface belongs to you and will be deleted should you choose to close your boodleAI account.

What kind of organizations can use boodleAI to fundraise?

Any organization with a 501(c)3 tax exempt letter from the IRS is eligible to sign up to use boodleAI.

Does using boodleAI cost anything?

boodleAI is free to use for fundraisers. boodleAI deducts a small platform fee and credit card transaction fee from every donation made via our platform. We provide automatic discounts for large donations.

What if no contacts are listed after first signing on to boodleAI with Gmail?

If this happens, you will need to add contacts to gmail first, then re-import. To do this, go to your gmail inbox. In the upper left corner, click on the “mail” pull down and click “contacts.” Check the box next to every name you’d like to add to your gmail contact list. Finally, select “add to my contacts.”

You will then need to re-import your contacts into boodleAI. In boodleAI, select “connections” on the left side of your screen. Next, click on “view all connections.” You will then see a circle with the Gmail logo in the center. Click on that icon to re-import your contacts.

What if I don't see one of my contacts listed as a recommendation?

Some of your contacts may not appear in your recommendations for a variety of reasons which include but are not limited to: 1. The contact is an existing donor to your philanthropy; 2. The contact could not be identified in our master database; 3. The contact is a duplicate of another contact in your list and has been merged. 

How does boodleAI analyze my contacts?

boodleAI looks at a variety of different features ranging from a person's capacity to give to their past charitable associations.

Does boodleAI post to my social media?

boodleAI does not post to social media. The platform is primarily an email engagement tool and all actions must be initiated by the user.

What if I have not received an invite from an organization?

You can still create a boodleAI account without an invite from a non-profit, but are then limited to selecting from one of our already partnered organisations to fundraise for. In order to begin fundraising for a campaign you must first be authorized by the Charity running the campaign.

How long will it take me to use boodleAI once on the platform?

Total time will vary from person to person. However, we estimate that any user can send a personalized, tailored email within 60 - 90 seconds.

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